SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushields (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lushields.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I just came to tell you that it works! After listening to most people and waiting 2 months to see a difference, I did it! The first photo was taken 2 months ago and the second photo was taken today
I use it once or twice a day. I found some photos left before use. 14 days before/after and the difference in growth pleases me!
I bought this serum because of thinning around the front hairline. I've only been using it for a little over a week so far, but I'm already seeing changes. It does work. I will definitely continue to use it.
I recorded every stage of my hair growth, from thinning in the first week to gradually lengthening and increasing in the second and third weeks, until now the hair loss has completely disappeared! I think I will never stop using this conditioner, even if it comes back now, I have never been more grateful for this product.
Arrived very fast, took pictures right away. If I hadn't taken pictures, I wouldn't have believed the photos were only 2 weeks apart. During this period I used the product every night before going to bed and when I brushed my hair the next day I noticed that my hair was no longer falling out and had a lot of new little fluff growing back. So I bought 3 more bottles from the store, who graciously gave me a bottle as a gift. I am very happy with this and will continue to use it to make my hair grow more. It is indeed worth recommending! ! !
OMG! I have a hairline again. My bald spot is filled in. I can’t believe it. I was disciplined and followed the instructions to the letter. It works!!! Worth every penny. Thank you to the creators. I’m wearing my natural hair again.
After having my baby at 39, my hair has been getting thinner. But since I tried this product for a week, my hair has stopped falling out and my hair is overall thicker than before and I can see a lot of baby hair growing. I'm so glad it finally worked!
Amazing results! I 've been using this hair growth Serum for two weeks and it's actually the hair growing back! Strong recommendation
I've been using it since I received it. I follow the store's instructions, use it morning and night, and massage thoroughly until absorbed.What a surprise! This product really made my hair grow new and I will definitely recommend this product to my friends!
I am 35 and as my hormones change and I get closer to menopause, I am noticing clear signs of hair loss. Since using this serum, hair loss has been reduced and new hair has started to grow from the follicles.
This product was recommended by my friend. I bought 10 bottles for the first time. I kept using it every day and my hair started to grow. I bought 3 bottles for the second time. Within 4 weeks, my baldness symptoms completely disappeared! Now I have normal hair, thank you for your help.
After graduation, due to an irregular life, I lost a lot of hair, which is a pity. Until my friend recommended this hair growth product to me. I bought 5 bottles twice and got 10 bottles. After using it for a period of time, fine hair slowly grew on my bald areas, which is great! Good product, worth recommending. You can try it. It is really beneficial.
I have severe baldness and I am looking for products that can help me grow hair, I will use it
I have lost at least half of my hair in the past. Hair loss has improved after using this product. After using the hair growth serum for a while, I can see small hairs growing where there was no hair before, and then growing back. These are my results! I am very satisfied!
I bought 1 bottle before and after using it, I thought it was a good treatment for hair loss. Later, I found that the hair loss area gradually increased, so I bought 3 more bottles this time. The situation is now very good, the hair loss has stopped, and the hair is slowly growing back, but it is still not enough. I still need to continue using it.