SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushields (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lushields.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived long before the deadline, and the product I recommend
good quality and after 3 days recieved the item!
Excellent quality very good, the truth is I will only use it to practice, but in spite of it the quality is super good.
I bought the kit to wear in military police service, prepared and in QAP. It took 2 weeks until Maceió/Al.
Excellent product, very good scissors, tourniquet aluminum stick, very good
The equipment came better and more resistant the torcedor since others of plastic break when trying to use it
All very well I get the complete order excellent quality I recommend the store
Fast shipping, durable material product and quality material. Reliable 100%
Very good quality at A very good price, I am very happy to have it, I have recommended it to my colleagues
It's a very robust and durable set! Very good product
Very good quality. The same as announced. Delivery took 30 days. In the competing app the delivery takes place much faster.
Good quality all three come, the tourniquet is metal, so as is in the image.
Very good product the scissor is functional and the tourniquet very well finished
Set as described. Scissors sharp, no problem with cutting. Unfortunately, the Velcro in the cover is poorly kept. Stasy did not test, but it looks decent. The turnips hold. Aluminum Stockman. Fast delivery. I recommend the store.
I loved... Arrived earlier than expected. Good quality product and in perfect condition!
came to residence quickly. quality is great. Thank you.
I hope I never have to use it. Is a good complement for my backpack
Very good product, of extreme quality, arrived 10 days ahead of schedule, super recommend!
The waiting time was the estimate, the full order arrived, it looks good quality, I will reorder, The only detail was in the local distributor which did not have a good treatment at the time of delivery.
Excellent product. I fully recommend the store. Good quality product. Shipping arrived earlier than indicated to port city Montt Chile