SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushields (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lushields.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The magnetic properties are not very strong ~ The price/cost ratio is good ~ The fingerling from DAiso is well attached ~ the delivery took 10 days ~
The delivery is fast and the quality is good. Button well pressed and solid. After a few days of writing, the color will be changed, but it seems to be very expensive at this price.
Feeling White on the chum and scratched on the case? I just wanted to get my money because of this, but I read the review and saw that I had to take the film back and forth. Satisfaction with cheap price and simple!! I think I bought it well. :))
Although the Mac Spree ring looks a little less quality, it's a good product when you think about it.
It is a bit opaque product
The case of the 12Pro Max was not required by Daiso for the sieve, but it was over 1500 yen, I tried to do this. It was better to say that it was somehow strange (-_-)
Genial
Just right can’t wait to order more
Very nice
I bought it because it was guaranteed delivery for 5 days, but it was late in the day, but I was very happy, but I arrived before the phone was delivered. It is. I don't think I can overdo it for 5 days. The store sent it early, I think it was late for customs. The product is not bad. The magnetic force is also more powerful than the dayso. For reference, the film is stuck inside and out.
Good! Recommend itfast delivery to Miami
Nice, worth it
Very happy with the purchase! You have to remove a plastic that is stuck both from the outside and from the inside since at first it seems that it is defective on some side due to some roughness that creates that protection plastic. Once you take it away, it looks perfect and it has nothing to do with it. In the photos it comes out without the plastic
Great deal, good quality case, fits perfectly with the iPhone. Recommended.
Shingianu on the left. Right Ali. The painting is slightly less clear, but the magnetic force seems to be fine.