SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushields (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lushields.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The set was complete, the packaging was a little tight but everything corresponds to the description and arrived in the estimated time; the watch has a small plastic on the adjustment knob to avoid battery wear until activated. It's very cute the earrings look quite a bit and the ring is adjustable.
súper
realy nice watch:) rest for my children;)
Good product, I recommend it
To make sure that one of the earrings arrived broken, everything else perfect
Price quality if I recommend it, I arrive quickly to Mexico quality price if I recommend it, I will arrive quickly to Mexico
Incomplete order the package was open, it was not delivered to me personally, they threw it at the gate I asked for three blacks and three reds only come 2 of each I request a refund
It's a very nice game! Only the set of necklace and earrings looks very elegant. Although unfortunately the ring arrived broken. Outside of that, the only thing that bothers me a little bit is that the watch is like a shade of pink and the yellow necklace and earrings. It is nothing serious but I had to say it.
I love one of my best purchases
For sure a great cost benefit, the ring is adjustable, the Watch got big on my arm but I believe that you can send it regular, it came working, the necklace has a good size, it's not too long.
I liked it! I thought the watch was beautiful! I hope I won't score soon! But it is a good cost benefit!!!
Very beautiful the set! Just the clock is already valid! I know that apart from the earrings, necklace and ring, marade soon! I bought more for the watch!
Very beautiful I only have to take 2 pieces away from the watch and the necklace and earrings had 1 stone out but I still had these stones (from an old necklace that I like no longer daraagt) and made it himself no effort
very lovely products really good and beautiful and real
Very beautiful comes well packed
lindo