Product Details

Size Tips

【Warm Tips】

If your foot length is at the edge of the data, for example ,foot length= 22.5cm, then if slim foot please choose CN 35, wide or thick foot ,please choose CN 36.if normal foot shape,please choose either 35 or 36 based on the shoes shape and your preference on loose feeling .

【Size Guidance】

-Shoes are Made In China,The shoe size of the purchase page is Chinese size,NOT EU size or any other countries shoe sizes.

Size logo at the shoes bottom will display as below ,Please measure your Foot Length(heel to toe) and check size details to choose correct size,we will send shoes in corresponding Chinese Size.

CN size 35/225,fits foot length 22.0~22.5 cm
CN size 36/230,fits foot length 22.5~23 cm
CN size 37/235,fits foot length 23.0~23.5 cm
CN size 38/240,fits foot length 23.5~24 cm
CN size 39/245,fits foot length 24.0~24.5 cm
CN size 40/250,fits foot length 24.5~25 cm
CN size 41/255,fits foot length 25.0~25.5 cm
CN size 42/260,fits foot length 25.5~26 cm

-Please allow 0.1-0.3cm error due to manual measurement.
-wide or thick foot shape , please choose 1 size bigger .
-New shoes may come with a little smell,it will be better after ventilation.
-Slight color difference between photos and real object due to different display,light and shooting angle.
-Packaging is without any shoebox due to expensive shipping fee, if you insist on packing with a box,please contact our customer service and pay US$ 3/pair to get a box.

HOW TO CHOOSE SIZE

Shoes are made in China,the shoe size on the shoes is Chinese size,It is quite different from another coutries shoes sizes, so please measure your Foot Length correctly and choose suitable size at our size table,we will send shoes marked with corresponding Chinese Size.

Warm Tips

1️⃣-Due to different production batches,there will come different logos or brand names on/inside the shoes .

2️⃣ -There are AB styles, Style A is glued craft,Style B is stitching craft .please kindly note about this 🙂

3️⃣ – The insole color will be in White or Green .we will ship at random due to different production batches.

Style A : Adhesive/Glued style

Real Brown color is not that dark brown as model show, it is a little lighter

Style B：Ｈand Stitching Style

Style B has 2 designs : one is hollow style,the other is no holes.

the insole may be green or white(beige),we will ship randomly.

You need a slip on style without shoelaces? please check below :

Shipping & Payment

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of lushields (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://lushields.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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