SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushields (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lushields.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Seems as described, quick delivery
Excellent product of good quality the material, very practical to go camping light, the second I buy, I recommend it
A sleeping bag, taking away two types of goods. For a viglyad, for a Vaga to add good things for your tsyna. Fascist Rusnya to be swarm with cold weather and bomb the peaceful infrastructure of Ukraine. yakshchi vizhiv unsigned yak recommending to myself a bedroom team ..
12 days at the Lion's super, tsyna 12.85, I think it
Cool sleeping bag!!! For this, I am a whirlwind so simple cazka... All yak in the inventory. Minister of Express for the Ministry of Justice. To make it clear. This is for the primacy. Raju. On non-dear people (75 cm). Glory of Ukraine!!! Death and Ganba thieves.
It is as the advertisement has compressor bag is very small to carry in the backpack its texture is very soft does not give allergy, it arrived 15 days earlier than scheduled highly recommended
nice one
Delivery from Lviv through the Ukrainian service of 16 days, from 12,05, by the same, by the temperature, without testing, once again I Wade up my Shob moorny Bulo z'dnati one after one of the buv of the conversion on 90% arrival, it's not like they did not read it because of the fact that they did not tell me the boot of the bliskavka, I cheated on the screwl, Well done to know your robot!, I don't know what aliexpres Chi virobnik, let's diakuyu!
Wow. I was surprised... It's not very thick. Bring your bag to store. It is not very big already in the stock market. For 15-degree climates. If it works .. Very good price. And good sleeping. Recommended ..
Sleeping bag
For the sake of Nibi OK, VAGA vidpovidai declared. It came with a misteprese. Delivery of the Bula shvidka.
Size is not exactly as described
Very good product, excellent quality material and it is very compact when saved, I already asked for another one when I saw that the quality was good.
Looks good, good quality, everything.