Product Details

Specification

Item Type:Smart Neck Massager

Color:White/Red

Material:ABS

Voltage:3.7V

Power:3W

Rate Time:15mins

Charging Time:1-3 Hours

Weight:160g

Size:14*14cm/5.51*5.51in

Feature:

1.Designed with 4 massage heads and 42 degrees hot compress. Can relieve neck soreness, shoulder tiredness, release your body tension to achieve deep relaxation.
2.With 6 massage modes(acupuncture, massage, finger pressing, kneading, hammering and combination massage mode)
3.With 9 levels strength can meet your different massage needs in different time, please try from small to large

4.Potable neck massager, it has a large-capacity(1000mAh) battery. compatible with USB charging for 2-3 hours and can be used for 15 minutes per day, which can work last 4 days.
5.The neck massager is equipped with a 15-minute auto-off function to ensure you a safe massage experience.

Tip

Before use, apply some water on your neck, otherwise you may not feel the pulse.

People who should not use this product
1.People who are undergoing disease treatment or those with obvious physical discomfort must consult a doctor before use
2.Take good care of children to ensure that they do not play with this product.
3.The product has a hot surface, so people who are not sensitive to heat must pay attention to it when using it.
4.Patients with allergic constitution heart disease and other people with electronic devices in their bodies should be used with caution
5.This product is not intended to be used by someone,including children who are physically impaired, sensory or mentally impaired, or who lack
6.elevant experience and knowledge.

Note:
1.DO not use when taking a shower or bathing. If this appliance falls into water, please pull out the plug immediately
2.DO not use in a humid environment, do not put this product in water or other liquid
3.DO not use needles or other metal objects to fix this product, do not use unrecommended accessories and accessories, and do not use it in the case that the appliance shell or power cord is damaged
4.DO not use this appliance when you are drunk or feel unwell. Do not use this product within one hour after a meal.
5.If you have a neck injury or have recently undergone surgery, please use it under the guidance of a doctor
6.People with heart disease and skin allergies should use it under the guidance of a doctor.

Product Include

1 x Main Machine

1 x USB Cable

1 x User Manual
1 x Box

Shipping & Payment

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of lushields (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://lushields.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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