SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushields (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lushields.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
1.Please allow a little size error due to manual measurement.
The color is beautiful and the blade is sharp, saving time and effort
Arrived quickly, I like that everything is kept inside it.
Hello, good afternoon, one of the two items arrived broken, I do not know if it was for the ship transport or the delivery company, I will not look for guilty, I just want to change one
Good
Shipped fast! got all the pieces and it seems like it'll work great. I haven't moved yet so I haven't used it but it looks good quality.
Nice color, very eager to cook
Very practical everything is collected in a kit. I hope the blades don't rust easily.
Easy to use in the kitchen
Plastic is hard. The blades NN I tried them again I hope they don't rust immediately. The handle is hard to hook
I ordered two. the box was torn and the device broken money back back
I have not yet used but it is very interesting looks well reinforced
The box arrived very malted, but the product well, and very fast delivery
I'm very satisfied because shipping was very fast and product was in perfect condition.The quality of product is very high.Recommend The store and the product too.
Very good product, the boxes a little battered but did not affect the product
His dishes are very good. I am always satisfied. Very convenient and practical. Don't worry about hurting your hands.
This set has basically everything you need to prepare your dishes and you'll come across everything, so that's probably the biggest benefit for me
This tool doesnt cost much but it’s far better than more expensive tool. The Guard is easy to use- blade inserts push in from side w handle to avoid you cutting yourself. 6 blade inserts! Absolutely easy clean up and the best
It’s on the cheap side but at the price it’s 100% worth it and easy to store away. Very sharp blades and machine washes nice.