SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushields (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lushields.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Have had for a month so far and I love it. The quality is great and I’ve had no damage to my phone after dropping it multiple times.
This case is perfect if you like the apple leather case but not the price. In the picture the brown case is real that I purchased when I had gotten the iPhone 14 pro roughly September 2022, and the green is this shops version. The authentic one and fake one are very similar but have minor changes like the fake one is slightly thicker than the genuine so it’s not flush with the screen like it is on the genuine case. Also the buttons are different on the fake ones but I actually like them more because they are thicker and feel better when pressing them and the only aesthetic difference is that the apple is smaller on the fake and more embossed where as the real one the Apple is flush with the case.
Perfect
Feels just like apples official case, glad i got this price instead of theirs for $60+ I would definitely recommend this case!
The case is honestly high quality and it saved my phone from several drops from 3+ feet on an uneven surface. The case does have a little hole from the drops, but it still protects the phone. 10/10 I will definitely buy this case again.
Is a copy, but is a great quality copy, I have an original leather case and there are some clear differences that only having them one next to each other you can see, for the price is a good deal, the color is accurate and it feels harder than the original, the inner felt is harder too but soft enough to don’t scratch the phone, the fit it pretty tight and buttons feel better than the original ⭐️⭐️⭐️⭐️⭐️ fully recommended
Not sure if it is really leather but the fit and feel are great. Slightly bulkier than OEM
Great quality, feels good to the touch and has the animation like the original apple case. The edges are rougher than the original but if you like it that way then this case is perfect. The MagSafe works great but not the strongest out there. Only complaint would be the cutouts for the charger and the speakers are kinda rough.
Simply amazing, the texture is even better than the one i imagined, without doubt i will buy another one soon.
Only difference from official apple case is that the edges are a bit stiffer. If that’s fine with you, it’s perfect
Amazing case. Arrived in a week, very sturdy but the fit was almost too tight. had to fight with the case to take it off.
Nice case , even has the Apple logo but I just wanted a different color or maybe different size/style.
indistinguishable from the original apple case! my friend has the real one and they are identical, perhaps the same manufacturer it seems. saved so much money, love it!
Arrived on time, good quality almost 1:1
Delivery as fast & there products are really good, i ordered for iphone 13 pro max & iphone 14.
Just what I wanted and seems like a remarkably authentic Apple case. Great price. Fast shipping. Highly recommend.
It took me too long to arrive I was about to cancel and asking for a refund is a negative point so late
This is definitely the same quality as the one in the store! I would not be surprised if these are the same ones that they’re selling in the store anyway lol. Definitely get this case if you don’t want to pay 50-60 bucks. It’s literally no difference in them