SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushields (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lushields.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
An excellent watch for the price it is sold, I will definitely buy more colors.
Impressive quality, everything perfect!
Great cost benefit, good material, protective box and key for bracelet regulation. Great product
Too beautiful and pretty heavy
L I had ordered with blue dial and arrived with black dial. .. But otherwise not bad at that price advice ..
received this watch in a very short time 10 days. very nice watch, came with a tool to remove links and a extra battery. Nice purchase.. Would highly recommend buying from this vender..
Beautiful, heavy, comfortable. The pokes move with too much lightness and too little stop precision, but I'm still very pleased with the piece. The day adjustment works by advancing the pokes by rotating clockwise. I can only adjust the date by advancing the postage day by day. Outside that detail, it's perfect. Worth the price and surprises positively. Arrived in Brazil with the time and day of Brazil, with bracelet gum extractor and well packed. Recommend!
I really liked the quality of the watch and even scratched the case to see if it was really metal. Good bracelet, pins a little loose but nothing that collapses, everything works properly and the bracelet extraction tool works very well. I received 11 days before the scheduled date.
Exactly as in the ad
Excellent thank you very much
Very beautiful and good product
Excellent shopping very fast
My husband liked it very much and praised it as well finished and great material. Really delivers what promises, impeccable.
Very beautiful watch, as the announcement, heavy (comfortable) good finish material, just compliment, early delivery!
Beautiful arrived very fast congratulations to the store I highly recommend and not counting that the watch and beautiful very top
Guys arrived right. The watch is very beautiful and good quality. Arrived before the deadline and was very quick. Came the piece to adjust the bracelet and also an extra battery. Super recommend, I even plan to buy in other colors!
It took D +++ I placed the order on October 16th arrived today 06/11
Very chic
Excellent watch, good condition and before date, very good service