SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushields (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lushields.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A beautiful product but chose the silicon head as the bruises of the Jade
What I knew to use became bruises on my face from the suction forceLet's learn.
Slim arrived and strong suction power
I received it in a very short time and it is in good condition and was used, its suction is strong and beautiful .. Thank you very much.
The first thing to talk about shipping is the fastest order I asked for from Ali Express two days and I have the second Shi device fadaiya yabat yabl the first day of my You need to settle the steam and wash your face with a warm water and you walk the device do not go fast and on one line and do not repeat normal if you clean Zain from the first time Time
It is doing the job. I wonder if I can buy more filters
Wonderful device tried and shocked by cleaning and my skin became soft and alkaline
I received the device quickly Thank You Abdul Majid and thank God for his experience
Delivery is fast within two days and the device is excellent
I asked him yesterday and I arrived today and used the discount Abdul Majid al-jabr came to 115 ﷼, the product is halal in which every Real who suffers from blackheads does not hesitate and as you look forward to bruises and after you get rid of the skin by any Toner and enjoy the cleanliness and not the largest clinic skin.
It is really terrible to care about his skin what I feel once he needs, but his feeling paralyzes the dead layer and renews the skin
Quick shipping , very effective, i like it
A beautiful and wonderful product, purchased after praising the audience Abdul Majid algebra for him
Very very clean from the heart but do not pass more than once the place and God show the white and white heads and black balmweih
The time of my mind in which he cleans the skin from the heart and Lord and fast shipping from the warehouses of Riyadh connects you to 5 days take him at the time of the offers