SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushields (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lushields.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Again very well. Top quality for a low price. Walk lovely
I will still test the tennis to know which resistant it is, for the price it is a good size taking into account what I wore before.
Amazing quality fit perfect very very beautiful design
fast shipping and delivery
Exelent product quality, they are beautiful and the size is accurate in cm size, I highly recommend this store
awesome
How in the description. Very nice soon I will see the duration
The shoes feel great, there were true to size and I would definitely order again. They came in like 12 days.
Good cost and benefit seems to be good let's test and see
Totally amazing... top shoes... very good cushioning... Good fit... run a personal record. Best purchase since long time
Looks good in terms of price quality we will test them to see how long they last and also see the comfort, my size is 40 and I ordered 41 maybe a 42 would be a little more comfortable but they still look good they are not tight but it is to keep in mind they always ask for a more number of their size.
Good product, excellent cost benefit, Adica is really measuring the foot, whoever is from Brazil asks for 2 numbers more, my foot is 25,5 cm and the number 41 was just, it would have to be 42, since I put 40 on the br
very nice
Good quality and very beautiful
I ordered a size larger than I usually wear [ size 11(45) but ordered size 12 (46)] to compensate for my wider foot as suggested. The size 12 (46) fit perfectly, and I am very happy with my purchase. The shoes are comfortable, light in weight and well made. Very good purchase for not a lot of money.